Question 1

How do I place an order?

Accepted Answer

You can order easily using our online platform. When you find a product  you want , simply add it to your cart and go through the ordering  process. After you've completed the order , you will receive an email containing the details of your order.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit card brands : Visa,  MasterCard, American Express, Discover, Diners, CUP, JCB and Maestro.  Depending on your location, you can also pay using Apple Pay and Tap to Pay on iPhone

Question 3

What is your return policy?

Accepted Answer

Returns and Exchange Policy

At DIA FI, we strive to provide exceptional customer satisfaction. We understand that sometimes returns and exchanges are necessary, and we want to make the process as easy and convenient as possible for you. We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Visit our Shipping and Returns page for full details.

Question 4

How long will it take my order to arrive?

Accepted Answer

This depends on the shipping option you choose when you check out:

Standard Shipping (2-7 business days)
Express Shipping (2-4 business days)
Priority Shipping (2-3 business days)

Please visit our Shipping and Returns page for full details.

Question 5

Do you offer international shipping?

Accepted Answer

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Question 6

Why should I buy online?

Accepted Answer

Ordering online is fast, easy and saves time. By ordering online you will get prices faster and you will be  able to go through order confirmation and payment processes faster.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:   you can make a re-order anytime based on your previous orders with only a couple of clicks. This will save time and effort as you don’t need to go  through the entire process again.

Question 7

Do I have to create an account to check out?

Accepted Answer

No, you do not have to create an account to checkout. You can simply choose "Guest Checkout". However, we recommend that you do create an account. Creating an account makes it possible for you to track your orders on our site and make future purchases without having to re-enter all your information every time you place a new order.

Question 8

How do I track my order?

Accepted Answer

Once your order is processed and shipped, you will receive an email that contains your orders tracking number.

Question 9

How do I contact customer support?

Accepted Answer

To contact Customer Support please email us at shopdiafi@dia-fi.com

Question 10

What is your privacy policy?

Accepted Answer

What type of information do you collect?
We  receive, collect and store any information you enter on our website or  provide us in any other way. In addition, we collect the Internet  protocol (IP) address used to connect your computer to the Internet;  login; e-mail address; password; computer and connection information and  purchase history. We may use software tools to measure and collect  session information, including page response times, length of visits to  certain pages, page interaction information, and methods used to browse  away from the page. We also collect personally identifiable information  (including name, email, password, communications); payment details  (including credit card information), comments, feedback, product  reviews, recommendations, and personal profile.

How do you collect information?
When  you conduct a transaction on our website, as part of the process, we  collect personal information you give us such as your name, address and  email address. Your personal information will be used for the specific  reasons stated above only.

Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To  create aggregated statistical data and other aggregated and/or inferred  Non-personal Information, which we or our business partners may use to  provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?
Our  company is hosted on the Wix.com platform. Wix.com provides us with the  online platform that allows us to sell our products and services to  you. Your data may be stored through Wix.com’s data storage, databases  and the general Wix.com applications. They store your data on secure  servers behind a firewall.

All  direct payment gateways offered by Wix.com and used by our company  adhere to the standards set by PCI-DSS as managed by the PCI Security  Standards Council, which is a joint effort of brands like Visa,  MasterCard, American Express and Discover. PCI-DSS requirements help  ensure the secure handling of credit card information by our store and  its service providers.

How do you communicate with your site visitors'?
We  may contact you to notify you regarding your account, to troubleshoot  problems with your account, to resolve a dispute, to collect fees or  monies owed, to poll your opinions through surveys or questionnaires, to  send updates about our company, or as otherwise necessary to contact  you to enforce our User Agreement, applicable national laws, and any  agreement we may have with you. For these purposes we may contact you  via email, telephone, text messages, and postal mail.

Privacy Policy updates:
We  reserve the right to modify this privacy policy at any time, so please  review it frequently. Changes and clarifications will take effect  immediately upon their posting on the website. If we make material  changes to this policy, we will notify you here that it has been  updated, so that you are aware of what information we collect, how we  use it, and under what circumstances, if any, we use and/or disclose  it.

Question 11

Do you sell other colors besides black and white.

Accepted Answer

At present, we are only selling the black and white sports bras. However, if we receive enough request for a specific color we might be inspired to create a new collection based on that color.

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FAQ

Frequently asked questions