At DIA FI, we handle returns on a case-by-case basis. We stand by the quality of our products and want our customers to be satisfied. However, we understand that sometimes returns and exchanges are necessary, and we want to make the process as easy and convenient as possible for you. We believe that when we treat our customers fairly, they in turn will treat us fairly. We offer returns within 30 days of purchase for eligible items. You can return your product for store credit, a different product, or a refund to the original payment method.

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Please take a moment to review our Returns and Exchange Policy

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1. Eligible Items:

   • We accept returns and exchanges for unused and unworn items with their original packaging and accompanied by proof of purchase.

   • Items must be in resalable condition and free from any signs of wear, including stains, odors, or damage.

2. Timeframe:

   • You have 30 days from the date of delivery to request a return or exchange.

   • After 30 days, we may not be able to process your request.

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team at shopdiafi@gmail.com.

   • Provide your order number, item details, and reason for the return or exchange.

   • Our team will guide you through the process and provide you with a return authorization if necessary.

4. Refund Options:

   • For returns, we offer a full refund to your original payment method, including any applicable taxes or shipping charges.

   • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)

   • Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.

   • If you prefer, we can also issue store credit that can be used for future purchases.

5. Exchange Options:

   • If you wish to exchange your item, we will gladly assist you in finding an alternative size, color, or a different product within a similar price range.

   • In case the requested exchange item is not available, we will process a refund as per our refund options.

6. Return Shipping Responsibility:

   • If the return or exchange is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.

   • For all other cases, including size exchanges or change of mind, the customer is responsible for the return shipping costs.

7. Exceptions and Limitations:

   • The following items are non-returnable: personalized/customized items, final sale items, and items marked as non-returnable on their product pages.

   • Returns during promotional periods may be subject to specific conditions, which will be clearly communicated.

8. Customer Support:

   • We are committed to providing excellent customer support. If you have any questions or need assistance, please reach out to our friendly customer support team at shopdiafi@gmail.com

   • We strive to respond to all inquiries within 24 hours.

Please note that our Returns and Exchange Policy is subject to change. We recommend reviewing this policy periodically for any updates.

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Thank you for shopping at DIA FI. We value your business and are here to ensure your complete satisfaction with your purchase.