STORE POLICY
Customer Care
At DIA FI, we prioritize providing exceptional customer care and ensuring a positive shopping experience for every customer. Our dedicated customer care team is here to assist you with any questions, concerns, or inquiries you may have. We are committed to resolving issues promptly, providing product information, and offering personalized support to meet your needs. We value your feedback and continuously strive to improve our services. You can reach our customer care team by emailing us at shopdiafi@dia-fi.com We are available 11am to 5pm to assist you and provide the assistance you deserve.
Privacy & Safety
At DIA FI, we value your privacy and are committed to ensuring a safe and secure shopping experience. This policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
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Collection of Personal Information We collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or create an account on our website. This information is necessary to process your orders, provide customer support, and improve our services. We may also collect non-personal information, such as your browsing patterns and site usage statistics, to enhance your shopping experience.
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Use of Personal Information We use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide personalized customer support. Additionally, we may use your information to send you promotional offers, newsletters, or updates about our products and services. You have the option to unsubscribe from these communications at any time.
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Protection of Personal Information We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or theft. This includes using secure servers, encryption technologies, and regularly updating our security protocols. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
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Disclosure of Personal Information We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or analyzing customer data. These providers are obligated to protect your information and are not permitted to use it for any other purpose.
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Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can modify your browser settings to manage cookies or opt-out of certain tracking technologies, but please note that this may impact the functionality of our website.
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Children's Privacy Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us immediately, and we will promptly delete the information.
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Third-Party Websites Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
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Updates to this Policy We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
If you have any questions or concerns regarding our privacy and safety practices, please contact our customer support team.
Wholesale Inquiries
Thank you for your interest in partnering with DIA FI. We offer wholesale opportunities for businesses interested in reselling our athleisure sportswear products. This section outlines the guidelines and procedures for wholesale inquiries.
1. Eligibility: Wholesale inquiries are open to established businesses with a valid retail license, resellers permit or relevant documentation supporting their business operations. We primarily work with retailers, distributors, and authorized resellers.
2. Wholesale Application Process: To submit a wholesale inquiry, please send an email to wholesale@dia-fi.com with the following information:
• Company name
• Location
• Website (if applicable)
• Contact information (including name, email, and phone number)
• Brief description of your business and target market
• Products of interest and order quantities
We review each application carefully and will respond within the specified time-frame.
3. Wholesale Pricing and Minimum Order Quantities: Upon approval of your wholesale application, we will provide you with our wholesale pricing, which offers discounted rates for bulk orders. Minimum order quantities may apply depending on the specific products. These details will be communicated to you upon approval.
4. Ordering and Payment: Once your wholesale account is approved. you can place orders by contacting our wholesale team via email at shopdiafi@gmail.com. Payment terms and Conditions - 50% due when order is placed and 50% balance due when order is ready to ship.
5. Shipping and Delivery: Shipping costs and delivery times for wholesale orders will be calculated based on the destination and order size. We work with reliable shipping carriers to ensure prompt and secure delivery of your orders. Any additional customs duties or taxes applicable to international shipments will be the responsibility of the buyer.
6. Returns and Exchanges: Our standard return and exchange policies vary for wholesale orders. Please refer to our Wholesale Terms and Conditions for detailed information on returns, exchanges, and warranty claims specific to wholesale purchases below:
If you have an issue or concern with an order you have received, contact our Customer Service Team at wholesale@dia-fi.com
Please attach your invoice along with the style number, color and quantity you want to discuss. Attaching pictures will speed up the process. If or when your issue has been realized you will be issued a return authorization number.
Please review our terms before you reach out:
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items or merchandise that is more than 30 days old.
• You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
• Without a valid return authorization number, we will not accept returns.
• Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
• All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
• We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, items that receive a sample discount, etc.
• We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not always able to accommodate any style, color, size swap or exchange requests via a replacement order.
5. Marketing and Branding: As an authorized reseller, you are permitted to use our product images, descriptions, and other promotional materials for marketing purposes related to the sale of our products. However, you must obtain written consent for any alterations or modifications to our branding materials. Please contact our wholesale team for more information.
6. Termination of Wholesale Partnership: While we strive to build long-term partnerships with our wholesale clients, we understand that circumstances may change. In the event that either party wishes to terminate the wholesale partnership, we encourage open communication and a mutually agreed-upon notice period to ensure a smooth transition.
For any further questions or to initiate a wholesale inquiry, please contact our wholesale team via email at wholesale@dia-fi.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments